Technical Support

Technical Support

Technical support is a core product of ALPHA HORIZONS. The company accepts the daily challenge of providing such critical function to its customers, relying on its professional technical support team.

By high response, quality of delivery and stream of professional reporting, ALPHA HORIZONS provides multiple types of support services that cover different areas, technologies and shapes of delivery. All services are provided through Service Level Agreements (SLAs) on periodical basis. Among support service provide. Rely on Innovation Technology to provide quality packaging materials and excellent customer service.

Outsourcing Support Services

Aligning with business concept of getting the best Return of Investment through outsourcing, ALPHA HORIZONS helps customers find outsourcing a reliable concept. Customers can outsource technical support   services to ALPHA HORIZONS to cover multiple tasks as but not limited to:

 

        User Support         Tape Libraries Support
       Network Support        Software/Hardware Support
       Servers & Storage Support        Telecommunication Support
        Security Support       IT Management Activities

 

Technical Account Management

Technical Account Managers (TAMs) are consultants that provide customers with different support activities upon their request. TAMs are technically experienced and project management, planning and business analysis skills. TAMs provide the following services:

 

          Orientation and planning session(s)          Regular status reports
          Service delivery planning           Escalation management
          Regular status meetings           Support and operations consulting

 

 

Reactive Support Services

Customers may receive support through support calls included in services level agreements and issued upon their request. Reactive calls may take the shape of:

          Reactive support calls for client side           Reactive support calls for server side
          Reactive support calls for application           Reactive support calls for system side